Hardship Assistance

As a member owned organisation, Credit Union Baywide aims to look after our member’s financial needs, even in difficult times.

Anyone can experience temporary financial problems for a variety of reasons. Whether you are party to a relationship breakdown, encounter job loss or reduced hours, become ill or injured, our Hardship Assistance process aims to tailor solutions to help you get back on your feet.


Options that may be available to you:

We do not believe in a “one-size fits all” approach. We aim to tailor an approach based on your individual circumstances and address every request in-confidence. We can explore a range of options to help you manage through a difficult period including (but not limited to):

  • Using advance repayments (if any) to take a “repayment holiday”;
  • Extending the loan term;
  • Lowering repayments by converting to interest-only; or
  • Deferring or reducing repayments for a period of time

You may complete a hardship application for the following change of circumstances:

  • Illness
  • Injury
  • Loss of employment (including reduction in hours)
  • Relationship breakdown
  • Death of a family member

 If your change of circumstance is not included in the above options, contact your local branch or contact centre for assistance.

Click here to go to our Hardship Assistance application form

We may require additional information depending of the purpose for your hardship application. E.g. Doctor’s certificate, redundancy letter. There may be other options available to you if your change of circumstances does not meet any of the above.  Email us at hardship@nzcubaywide.co.nz to discuss your options.