Feedback

Let us know how are we doing

If you have an idea on how we can improve our service or you just want to make a team member's day by providing some great feedback, we want to hear from you. 

How to contact us

Visit a branch

Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.

Call us

Call us on 0800 229 943
Monday to Friday 8.30am - 7.30pm
Saturday 8.30am - 12pm
Ask to speak with someone in our senior management team if you like.

Write to us

NZCU Baywide Feedback
PO Box 431
Hastings 4156

Online

Complete an online feedback form

 

However you choose to contact us we can ensure you that your feedback will be acknowledged within two working days.

Complaints

There may be times where you feel we have let our standards slip and have a complaint. Please visit our complaints page so we can listen and learn from our mistakes to improve our service.