NZCU Baywide Contact Centre

The NZCU Baywide Contact Centre is proud to be your branch over the phone. When you ring with an enquiry, they can often answer it on the spot, or if it’s a complex question, they will quickly find the right person to help you. Plus a quick call to the Contact Centre can assist with your banking needs, saving you a trip to the branch.

You can use the Contact Centre to help with many of your banking questions and requirements, such as finding out your account balance, transferring funds and making appointments to see your local lender. The Contact Centre is a team are focused on understanding your financial needs and delivering an exceptional and prompt service.


Based in Hastings. Available via phone.

Opening Hours

Monday: 8.00am – 6.30pm

Tuesday: 8.00am – 6.30pm

Wednesday: 8.00am – 6.30pm

Thursday: 8.00am – 6.30pm

Friday: 8.00am – 6.30pm

Saturday: 8.30am – 12pm

Christmas Holiday Hours

Closed statutory holidays 

Monday 24 December: 8.00am – 5.00pm

Thursday 27 December: 8.00am – 5.00pm

Friday 28 December: 8.00am – 5.00pm

Saturday 29 December: 8.30am – 12pm

Monday 31 December: 8.00am – 5.00pm

Thursday 3 January: 8.00am – 5.00pm

Friday 4 January: 8.00am – 5.00pm

Saturday 5 January: 8.30am – 12pm

Monday 7 January: 8.00am - 6.30pm

Contact Details

Phone: (06) 873 1100

Freephone: 0800 229 943

Fax : (06) 873 0688

Contact Form