NZCU Baywide Contact Centre

The NZCU Baywide Contact Centre is proud to be your branch over the phone. When you ring with an enquiry, they can often answer it on the spot, or if it’s a complex question, they will quickly find the right person to help you. Plus a quick call to the Contact Centre can assist with your banking needs, saving you a trip to the branch.

You can use the Contact Centre to help with many of your banking questions and requirements, such as finding out your account balance, transferring funds and making appointments to see your local lender.

The Contact Centre is a team of 10 people dedicated to providing you with a supportive and positive experience. They are focused on understanding your financial needs and delivering an exceptional and prompt service.


Based in Hastings. Available via phone.

Opening Hours

Monday: 8.00am – 6.30pm

Tuesday: 8.00am – 6.30pm

Wednesday: 8.00am – 6.30pm

Thursday: 8.00am – 6.30pm

Friday: 8.00am – 6.30pm

Saturday: 8.30am – 12pm

Holiday Hours

Closed statutory holidays 

Contact Details

Phone: (06) 873 1100

Freephone: 0800 229 943

Fax : (06) 873 0688

Contact Form