We are getting fit for the future with the launch of our state-of-the-art, modernised banking system.
Take a look around and start the journey towards our new, super-duper way of doing banking.
You'll see some big improvements designed to benefit you, our customer-owners.
Rest assured, we will still be going out of our way to provide you with user-friendly banking options and excellent customer service all day, every day.
Over the next few months your current ‘member’ numbers will change to one customer number. You don’t need to do anything. Once your new customer number has been confirmed, you can use it whenever you talk to or email us, or when completing online applications.
From 4 March 2018 the cut-off time for payments to external accounts will be 6.45pm. You will need to complete transactions before 6.45pm weekdays to have the funds available on the next working day.
For example, if you transfer funds at 7pm on a Wednesday, the funds will be available in the external account on Friday morning. If you have any questions around payment times please call us on 0800 229 943.
We are discontinuing some accounts to make it easier for you to ‘choose and use’ how you bank. The MU Saver and Retirement Saver are two of these accounts.
You won't need to do a thing, just sit back and relax, we will take care of the change over.
The date your first loan repayment is due after we go live with the new system, will be based on the date you made your last payment before 3 March 2018.
For example, If Mr Smith’s loan repayment is due to be paid each fortnight and the next one is due on Thursday 22 February, but he chooses to pay it early on Tuesday 20 February, Mr Smith’s future loan repayments will then always be due each fortnight on a Tuesday. The frequency (ie weekly, fortnightly or monthly) and the amount due will remain the same. If you have any questions or would like to check when your loan payments will be due, please feel free to call us to discuss.
When we go live the re-draw facility on your personal loan will no longer be available.
Once the funds have been applied to your loan you are unable to redraw them again without going through the normal process of applying for a loan top-up.
Important - let’s review what will happen with your loan once the new system goes live:
• A Loyalty Saver account will become your loan ‘holding’ account. We will set this up if you don’t already have one
• We will redirect your loan payments to the Loyalty Saver account
• The date you made your last loan payment determines your future loan repayment date
• Your loan payments will reduce to the minimum repayment amount due, in-line with your loan agreement, unless you tell us otherwise
This might be different to how you’ve managed your loan in the past. If you need help, give us a bell and we can talk through some options or you can pop in to your local branch.
IMPORTANT CHANGES: “PRESS CHQ”
Some of you will be used to pressing ‘SAV’ when using your AccessCard or AccessDebit.
When we go live you will need to get into the habit of pressing ‘CHQ’ to access one of your accounts.
• If you only have an Everyday/Bfree account on your card press CHQ
• If you only have an MU Saver/Goal Saver account on your card press CHQ
• If you have an Everyday/Bfree account and a Goal Saver account on one card:
For Everyday/Bfree press CHQ and for Goal Saver press SAV.
If you would like some help please call us on 0800 229 943.