AccessPhone how to guide

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What number do I call for AccessPhone?

Call us on 0800 229 943 and press 1 for AccessPhone

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When is AccessPhone available?

AccessPhone is available 24 hours a day 7 days a week

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What if I can't remember my Access Number?

If you need any details required to login to AccessPhone banking, you can visit a branch with identification, or call our contact centre on 0800 229 943

 

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How to register for AccessPhone?

1. Call us on 0800 229 943 to register and set up AccessPhone
2. Once set up call 0800 229 943 and enter your Customer Number followed by the hash (#) key
3. Enter Code given to you by a staff member when you set up AccessPhone followed by the hash (#) key
4. When prompted enter your own personal Access Number which can be 4-8 digits long

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How to check my balance

Press 1. Account balances and transactions

1. Savings and account balances

2. Loan account balances

3. Investment account benefits

4. Last 5 transactions

5. Interest earned for the last financial year

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How to pay someone or transfer

 Press 2. Transfers and bill payments

1. Transfer between your accounts

2. Bill payments and transfers to other NZCU Baywide customers

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How to change my Access Number

 Press 3. Other facilities

1. Change personal Access Number
2. Access another customer number

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What if I need help?

Press 4. Speak to a team member

Press 0. To return to main menu

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You can download a PDF version of our AccessPhone how to guide here