Your privacy is important to us at Credit Union Baywide. This Privacy Statement explains how your personal information is collected, stored, used and disclosed by us in accordance with the Privacy Act 2020.1. When this Privacy Statement Applies
This Privacy Statement applies to all Credit Union Baywide’s products and services and all our interactions with you. These interactions include, but are not limited to; using our apps, websites, phone calls with our contact centre and visiting any of our branches.
Our products and services have their own terms and conditions that may include specific privacy terms or terms regulating personal information.2. About us
Credit Union Baywide balances our social and commercial purposes. We re-invest our profits to improve services for our members. Since 1971, we have been helping members with smart, simple money solutions. United as Credit Union Baywide, our groups are NZCU Baywide, NZCU South, NZCU Central and ACU and we support our services with Co-op Money NZ.3. What personal information do we collect?
Personal information collected by Credit Union Baywide includes any information that identifies you. For example:
4. How we collect your personal information
Most of the information Credit Union Baywide collects comes from you when you interact with us, as well as from third parties we work with:
Note: Our websites may contain links to other third party sites. We are not responsible for the privacy practices of these third parties. You should check the privacy statements of any other website before providing personal information to them.
5. How we use your personal information
You choose whether or not to provide us with your personal information. However, some products or services will not be available to you should you chose to opt out of providing certain information. We use your personal information in the following ways:
6. When we share your personal information
We share your personal information with third parties in the following circumstances:
If we need to share your personal information with a third party for any other reason than those listed above, we will seek your prior permission.
Where we share your personal information with third parties located outside NZ, we take reasonable steps to manage and review our contracts and processes with these third parties to satisfy us that your personal information is handled in a way that is consistent with the NZ Privacy Act 2020.
7. How we protect your personal information
We ensure reasonable safeguards are in place to protect the security of your physical and electronic personal information from any loss, modification, access, disclosure or other misuse.
8. How we will let you know if our Privacy Statement changes
We may change this Privacy Statement at any time as our business grows and changes. We will notify you of changes to our Privacy Statement on our website and through our communications to you.
This Privacy Statement was last updated on 1 December 2020 (the effective date).
9. Your rights to access and correct personal information
You, or your representative, have the right under the Privacy Act 2020 to request access to and correction of your personal information. You can request your information by contacting our Privacy Officer by emailing PrivacyOfficer@nzcubaywide.co.nz or in writing to:
The Privacy Officer
Credit Union Baywide
100 St Aubyn Street East
PO Box 431
We will respond to your request within 20 working days. If your request is urgent, please let us know when making your request.
10. How to get in touch with us
If you have questions about this Privacy Statement, if your personal details have changed, or if you have a concern about the privacy of your personal information, please let us know by either emailing us (email@example.com), visiting your nearest branch, calling us on 0800 229 943 or contacting our Privacy Officer (details above).
If you have a complaint about the privacy of your personal information and are not satisfied with how your complaint has been resolved, you may contact the Office of the Privacy Commissioner (firstname.lastname@example.org or www.privacy.org.nz ).
1. What is a Cookie?
As part of our operations we may gather certain types of information about the users of our websites, called cookies. Cookies are very small text files that your browser stores on your computer or device when you visit websites. Our server recognises these cookies when you visit our sites.
A cookie does not provide us with any personal information about you and is not linked to any personal information that you may have provided. It does provide us with details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Microsoft Explorer/Edge, Chrome, Safari or Netscape) and what domain you are accessing our sites from.
3. Sharing of cookie information
We may share cookie information (not your personal information) with third parties to undertake research analytics on our behalf.
4. Retention of cookies
Retention of cookie information is on users’ browsers and/or hard drives is stored until deleted by the user, or after two years of inactivity.
5. To opt out of using cookies