Customer feedback and reviews

nzcubaywide.co.nz Reviews
4.8
Out of 5.0
Overall Rating
based on 60 ratings and reviews.
93%
of customers that buy
from this merchant give
them a 4 or 5-Star rating.
by (Hawkes Bay, N.Z.)
“You are always polite, helpful and efficient whenever I need to contact you for help with my financial affairs. Thank you.”
Recommend NZCUB
by (Wellington, New Zealand)
“The process was easy to follow, the service was superb and my application was processed in a timely manner. I have no complaints. Very satisfied. Thank you very much. ”
Recommend NZCUB
by (New Zealand)
“Very friendly spoke clearly and gave us out loan. Super happy. Fast efficient service.”
Recommend NZCUB
by
“Great service”
Recommend NZCUB
by (United States)
“Member for 20 plus years. Always had the best customer service.”
Recommend NZCUB
by (Gisborne, New wealand)
“Neil Proctor is very easy to get on with... we had some good laughs during the proccess I was nervous at first but he made me feel at home.. all an all i give it an A+ experiance
Cheers Neil you da man ”
Recommend NZCUB
by (United States)
“a ail good service in nz”
Recommend NZCUB
by (New Zealand)
“Service at NZCU is very professional and with a personal approach included. The staff acknowledge everyone as they come in and respond to requests for service very promptly. ”
Recommend NZCUB
by (Napier, New Zealand)
“I was very happy with the help and how Cathie Sissons of the napier brunch explain everything so that i could understand how loans work cause i never had a loan before .I am so thankful and grateful to nzcubaywide and also to Cathie for giving me a chance i am very glad to be banking with nzcubaywide thank yous so much”
Recommend NZCUB
by (Manawatu, New Zealand)
“Very friendly and personal service. Its nice to have that face to face contact and know that I can contact them at any time to help or assist with issues and advice.”
Recommend NZCUB
by (NZ)
“Awesome service, great advice, fast process and always available for contact to discuss any issues or ask questions! Go Wairoa and RoseW!”
Recommend NZCUB
by (United States)
“Daniel was easy to deal with and his speedy service and valuable advice second to none.”
Recommend NZCUB
by (Hawkes Bay , New Zealand )
“Super friendly staff, great advice and service ”
Recommend NZCUB
by (NZ)
“Staff were friendly, approachable, knowledgeable, understanding and went out of way to help.”
Recommend NZCUB
by (Wellington, New Zealand)
“I am so happy I can manage my finances with a non-bank "bank" that is local.

All of the staff have been fantastic. I only left my old bank as they were Australian owned, I was happy with them otherwise (aside from fees), NZCU have taken a hard task, and won in every manner possible.

Kudos.”
Recommend NZCUB
by (Wanganui, New Zealand )
“Great service.”
Recommend NZCUB
by (United States)
“I love the Hastings branch staff they are all so friendly and warm. Love the smiles they have all the time. Keep up the great work ladies. The lenders are awesome and yes I will come back to tf my kiwisaver as I ran out of time thank you for my free financial check up.”
Recommend NZCUB
by (Manawatu-Wanganui, New Zealand)
“Great service from Bruce and Suzanne at the Palmerston North branch. My wife and I are extremely excited about purchasing our first home and it's all thanks to them. They have been very helpful and have answered every question we have.”
Recommend NZCUB
by
“Good-afternoon NZCU Team, I only just wrote about our experiences we both got on the NZCU website for customers prior to Christmas. But I don't mind having a bit more of a rant :) Both myself and partner were absolutely stoked to get what we had asked for. I have been an NZCU member for over 20years now and with not much persuasion for my partner to join me he was initially with ANZ for about 15years. We are forever greatful to Sandra Hall what an amazing lady. People are right to say that it is scary when going into a bank to ask for help. Myself and Stan have done it twice already and we were let down both times. Certainly not on your part but we let ourselves down. Going in a 3rd time was so nerve-racking with both hearts pounding and not knowing what the outcome would be is Scary. When we met with Sandra she was just so welcoming and made us feel so comfortable we felt like the world was our oyster. NZCU should be credited for the amazing staff that you hire to have such passion in the job is incredible. Sandra needs to be given credit where credit is due. To be able to come in to the bank work out and consolidate all our debts into 1 saved us so much in interest it wasn't funny. To be re-assured by Sandra nearly every day until the loan was approved gave us hope and we truly are indebited to this wonderful lady. As for spreading the word to other people about joining NZCU I don't think we have stopped especially after our amazing experience. It just goes to show there is a lot of Hope out there and its a lot closer than we could've ever imagine. Thank-you Sandra and NZCU for giving us a Christmas/New Year that will never be forgotten :)

Thank-You! Thank-You! Thank-You! ”
Recommend NZCUB
by (Wanganui, New Zealand)
“Very happy with process ,extremely happy with interest rate an excellent service from case manager an rest of staff in the Wanganui base.”
Recommend NZCUB