COVID-19 - How we can help

Important update - COVID-19 Lockdown

Level 3: Auckland region

Papatoetoe branch will continue to remain closed at Alert level 3. We will look to revise this at a later date.

Visiting your branch in Level 2
The Government has advised that all regions outside of Auckland will move to Alert Level 2 from Wednesday, 8 September 2021.

Branch open hours
Thursday, 9 September: branches returned to normal open hours with the exception of a few selected branches below:

Papatoetoe Closed at Level 3
Dunedin

Thurs 9/9 onwards - open 10am to 2pm

Mobile, internet and phone banking services will all be available and ATMs will operate as normal and continue to be replenished.


Visiting a branch

We all need to help stop the spread of the virus. Please avoid visiting a branch wherever possible. 

Please only use a branch for critical over the counter transactions and if you have no other option. In all instances, we ask you to firstly utilise mobile or internet banking (where able), an ATM, or contact our call centres to assist with your banking needs. And, please do not use a branch if you’re sick or you’ve been in contact with someone who has COVID-19 symptoms.

If you do need to visit a branch to access an essential service, we will have the following safety precautions in place, including:

  • One in one out policy
  • 2 metre physical distancing
  • Contact tracing
  • Please do not bring friends and family with you

The government has also made it mandatory to wear a face mask in public.


Register for internet banking

To stay connected make sure you are registered for internet banking. Please use the link below to find out more information and to sign up for internet banking, you can then download the mobile banking app for easy 24/7 access.


How to get in touch

We're here to help and our team is dedicated to ensuring that you can stay on top of your finances and help answer any questions you may have. 

Please be patient as Contact Centre wait times may be longer than usual. To free up the phone lines, we urge you to complete an online form and we'll get in touch as soon as possible.


Financial assistance

If your employment has been affected by COVID-19 and you have concerns about your financial situation please get in contact with us, ideally sooner rather than later.

You can call our Contact Centre 0800 229 943, where you will be transferred to one of our team who will take you through the options available at this time. 


Keeping yourself safe online 

Cybercriminals will do all they can to take advantage of peoples’ anxiety or stress, those that are vulnerable are at high risk of being severely affected. Online hysteria, with the fear of panic buying, products being out of stock and ‘fake news’ popping up all over social media can lead to a huge opportunity for hackers to prey on and deceive people while they are in vulnerable positions, mentally and physically.

Please read through the information here on how to identify these scams and how to protect yourself.


Other helpful information

Please look after yourselves during these tough times. Utilise the free government services that are supplied to the public and make sure you take care of yourself and those who are around you. Use the resources listed below to keep up to date and safe during the Covid-19 pandemic.