NZCU Baywide is an organisation owned by its 'members' or customers.
- Your deposits are called shares because they represent ownership in the organisation.
- All profits (after providing for necessary reserves and operating costs) are returned to our customers through top interest rates on savings, low cost loans, and reasonable fees.
- We achieve this through a professional approach and a prudent attitude towards our customers' investments.
Contrast this with banks where the customers are just customers. Banks answer to profitability – shareholders own a bank and expect financial performance from bank management.
NZCU Baywide has the same type of staff as banks. Staff is employed to serve customers of NZCU Baywide and help them succeed in life through fostering a culture of wise use of credit, thrift and money management.
Upper management consists of a Board of Directors who make decisions on NZCU Baywide's operations. This Board is composed of NZCU Baywide customers who want a say in how the place is run.