If you feel we have let our standards slip and have a complaint, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.
Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.
Call us on 0800 229 943
Monday to Friday 8.30am - 7.30pm
Saturday 8.30am - 12pm
Ask to speak with someone in our senior management team if you like.
NZCU Baywide Feedback
PO Box 431
Complete an online complaints form
However you choose to contact us we can ensure you that your complaint will be acknowledged within two working days.
If you have an idea on how we can improve our service or you just want to make a team member's day by providing some great feedback, please visit our feedback page.
If you feel that your complaint has not been resolved, you can escalate it by calling 0800 229 943 and asking to speak to the Manager, Branch Sales and Service.
If you still feel it has not been resolved and would like to take it further please contact our CEO.
Gavin Earle, Chief Executive
PO Box 431
The Banking Ombudsman is a free independent service that provides help to resolve disputes between a customer and a banking service provider. If you have made a complaint and feel we haven’t resolved the issue you can ask for their help.
Banking Ombudsman contact details
Freephone: 0800 805 950
Phone: +64 4 915 0400 (from overseas)
PO Box 25327
NZCU Baywide abides by a set of banking standards set by the New Zealand Bankers' Association. You can view our responsibilities under the Code of Banking Practice.